ADL Consulting Ltd Terms and Conditions

By placing an order with ADL Consulting Ltd, you confirm that you are in agreement with and bound by the terms and conditions below.


  • The Client: The company or individual requesting the services of ADL Consulting Ltd.
  • ADL Consulting Ltd: Primary designer/site developer & employees or affiliates.
  • The Website: Shall mean either a web-based application, or a website.

ADL Consulting Ltd will carry out work only where an agreement is provided either by email, telephone, mail or fax. ADL Consulting Ltd will carry out work only for clients who are 18 years of age or above. An 'order' is deemed to be a written or verbal contract between ADL Consulting Ltd and the client, this includes telephone and email agreements.

Website Design and Web Application Development
Whilst every endeavour will be made to ensure that the website and any scripts or programs are free of errors, ADL Consulting Ltd cannot accept responsibility for any losses incurred due to malfunction of the website or any part of it.

The website, graphics and any programming code remain the property of ADL Consulting Ltd until all outstanding accounts are paid in full.

Any scripts, cgi applications, php scripts, or software (unless specifically agreed) written by ADL Consulting Ltd remain the copyright of ADL Consulting Ltd and may only be commercially reproduced or resold with the permission of ADL Consulting Ltd.

Any designs produced for the client will, on receipt of final payment, become exclusively the property of the client, and will not be used by ADL Consulting Ltd on any other projects.

ADL Consulting Ltd cannot take responsibility for any copyright infringements caused by materials submitted by the client, and reserves the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material.

Any additions to briefs provided will be carried out at the discretion of ADL Consulting Ltd and where no charge is made by ADL Consulting Ltd for such additions, ADL Consulting Ltd accepts no responsibility to ensure such additions are error free and reserves the right to charge an according amount for any correction to these or further additions at the daily rate quoted (pro rata).

The client agrees to make available as soon as is reasonably possible to ADL Consulting Ltd all materials required to complete the site to the agreed standard. ADL Consulting Ltd will not be liable for costs incurred, compensation or loss of earnings due to the failure to supply all such materials requested by ADL Consulting Ltd.

ADL Consulting Ltd will not be liable for nor become involved in any disputes between the site owner and their clients and cannot be held responsible for any wrongdoing on the part of a site owner. eg. Any disputes re content/images that have been provided to us for inclusion on the site.

ADL Consulting Ltd will not be liable for any costs incurred, compensation or loss of earnings due to the work carried out on behalf of the client or any of the clients appointed agents. ADL Consulting Ltd will not be liable for any costs incurred, compensation or loss of earnings due to the unavailability of the site, its servers, software or any material provided by its agents.

Should a fault be discovered within the first three years of the website being launched, ADL Consulting Ltd will undertake to investigate the fault with no additional costs to the client. If the fault is traced to code developed by ADL Consulting Ltd, they will fix the problem at no additional cost. However, if the fault is found to be un-related to ADL Consulting Ltd's work, (for example, changes to the hosting platform, or a website move to a new hosting arrangement), the client will be liable for costs incurred by ADL Consulting Ltd in investigating the issue. It will then be the clients choice as to whether they would like ADL Consulting Ltd to fix the issue.

A deposit of 30% is required with any projects before any design work will be carried out. Once a website has been designed and completed the final balance of payment is then due in accordance with our payment terms. There are no exceptions to this, i.e. If the client decides they no longer want the site, as they have commissioned the work and paid a deposit they are still obliged to pay for the work that has been done. Non payment will result in legal action being taken if necessary.

The website will be valid to WAI-II (Government spec.), in-line with Companies House guidelines, and compatible with the new EU legislation on Cookies (EU Privacy Directive/ PECR UK) that will be effective from May 26th 2012.

Database, Application and E-Commerce Development
ADL Consulting Ltd cannot take responsibility for any losses incurred by the use of any software created for the client. Whilst every care has been taken to ensure products are problem free and accurate, the ultimate responsibility lies with the client in ensuring that all software is functioning correctly before use.

Any scripts, applications or software (unless specifically agreed) written by ADL Consulting Ltd remain the copyright of ADL Consulting Ltd and may only be commercially reproduced or resold with the written permission of ADL Consulting Ltd.

Where applications or sites are developed on servers not recommended by ADL Consulting Ltd, the client is expected to provide or seek any information,additional software,support or co- operation pertaining to the server required in order for the application to be correctly developed. Where large applications are to be developed, it is the clients responsibility to provide a suitable testing environment which is identical to the final production environment. The client is expected to test fully any application or programming relating to a site developed by ADL Consulting Ltd before being made generally available for use. Where "bugs", errors or other issues are found after the site is live, ADL Consulting Ltd will endeavour (but is not obliged to) to correct these to meet the standards of function outlined in the quotation.

ADL Consulting Ltd will endeavour to ensure that any developed/designed site or application will function correctly on the server it is initially installed in and that it will function correctly when viewed with the web browsing software Microsoft Internet Explorer Version 7/8/9, Firefox, Chrome and Safari, to an acceptable level in other Mozilla browsers, and tablet devices. ADL Consulting Ltd can offer no guarantees of correct function with all browser software.

Website Hosting
Whilst ADL Consulting Ltd provides hosting, no guarantees can be made as to the availability or interruption of this service by ADL Consulting Ltd, who cannot accept liability for losses caused by the unavailability, malfunction or interruption of this service, or for loss of turnover, sales, revenue, profits or indirect, consequential or special loss.

ADL Consulting Ltd reserves the right to refuse to handle in any way, material which may be deemed offensive, illegal or in any way controversial, and also to terminate the hosting service should the necessity arise.

Payment of Accounts
A deposit is required from any new client before any work is carried out. It is the ADL Consulting Ltd policy that any outstanding accounts for work carried out by ADL Consulting Ltd or its affiliates are required to be paid in full, no later than 30 days from the date of the invoice unless by prior arrangement with ADL Consulting Ltd.

Once a deposit is paid and work completed you are obliged to pay the balance of payment in full. We will contact clients via email and telephone to remind them of such payments if they are not received when due.

If accounts are not settled or ADL Consulting Ltd has not been contacted regarding the delay, access to the related website may be denied and web pages removed. ADL Consulting Ltd will then pass such cases to the Small Claims Court to pursue payment, non payment can result in county court judgements (ccj's) being added to the clients credit rating.

Following consistent non payment of an invoice ADL Consulting Ltd's Solicitors will contact the client in question, with a view to taking the matter further and if need be to seek payment through legal procedures, and if necessary court summons.

Complaints Procedure
Informal procedure
Anyone who experiences a problem with their web service provided by ADL Consulting Ltd should raise the matter directly with ADL Consulting by email, phone or in writing, giving sufficient information to locate the material (such as an url) and clearly outlining the grounds for complaint.

ADL Consulting Ltd will approach the individual responsible for the material in question with a view to resolving the matter to the satisfaction of the complainant.

Formal complaints procedure
The formal complaints procedure should only be used where the complainant feels that the nature of the complaint is too serious to be dealt with informally, or where a satisfactory conclusion has not been reached after following the informal procedure.

A formal complaint should be made in writing to ADL Consulting Ltd, who will acknowledge receipt and ensure that the matter is looked into as soon as possible.

An initial response to any complaint can be expected within seven days of its receipt; a full and considered response to the complaint should be completed within 30 days and any subsequent remedy implemented with the minimum of delay.

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